Privacy and Your Information
InterSystems respects and values both the information you share with us and your privacy. We will not sell your personal information.
Scope of the Policy
How Information is Collected
InterSystems collects and maintains information sent via online forms and email addresses published on our website. The InterSystems website logs information such as which pages are visited on the website and which links lead to the website. Information may also be gathered from data stored locally on a browser (commonly known as “cookies”). InterSystems may use third parties to collect and analyze logged data, such as services which support conversion tracking. Information submitted by other methods such as postal mail or telephone is outside the scope of this policy. InterSystems also collects data from posts and submissions made by the users of its communities and developer forums (for example, Developer Connection).
How Information is Used
Information received by InterSystems may be used and shared among internal departments, offices, and affiliates. In addition, information may be stored in “cookies” on a browser to enable efficient recognition of registered users. Contact information submitted through the website may also be used to reach an individual to provide news and/or announcements such as new product information, maintenance releases, services, and upcoming corporate events. Third-party agents may be employed to help manage the distribution of announcements and analyze information.
Transmitting Information to InterSystems
All information received through our website, communities websites, or other forums owned or operated by InterSystems, will be treated as non-confidential, which includes, but is not limited to, business plans, inventions, and commercial information. Submitting such information shall not create an obligation of any kind by InterSystems, and InterSystems shall be free to reproduce, use, disclose, and distribute information to others. This policy does not define or modify InterSystems’ responsibilities and obligations with respect to protected health information, any information transmitted in the furtherance of an existing contractual relationship between InterSystems and you or another party, or any statutory obligation.
Controlling Your Information
Information gathered from third party services may be limited or prevented through browser configuration (examples include “Do Not Track” mode in certain browsers) and managing your privacy preferences on the third party sites (such as disabling “Promoted content”). For more information, please see If you would like your information to be suppressed from future communications or would like to provide/update your contact information, please contact our marketing privacy coordinator at privacy@InterSystems.com or call (617) 621-0600.
Data Protection Principles
Various data protection and privacy laws around the world, including the EU General Data Protection Regulation, specify legal principles for processing personal information and many laws provide for the appointment of Data Protection Officer (DPO).
The task of the DPO is to ensure, in an independent manner, that such data protection and privacy laws are applied in the company.
The DPO is also required to maintain an inventory of operations that involve the processing (collection, use and/or disclosure) of your personal information carried out by the company.
InterSystems Data Protection Officer
Name: Ken Mortensen
Phone: +1 (617) 621-0600
Post: One Memorial Drive, Cambridge MA 02142 USA
Message: Contact Us Form
Your rights when we process your personal information under EU law
When your personal information is processed by InterSystems, you have the right to know about it.
You have the right to access the information and have it rectified if it is inaccurate or incomplete.
You can ask to have it blocked under certain circumstances.
You can also object to it being processed if you think the processing is unfair and unlawful and ask for it to be deleted.
You can request that any of the above changes be communicated to other parties to whom your information have been disclosed.
You have also the right not to be subject to automated decisions (made solely by machines) affecting you, as defined by law.
How to exercise your data protection rights under EU law
If we are processing your personal information and you would like to exercise your data protection rights, please send us a written request;
In principle, we cannot accept verbal requests (telephone or face-to-face) as we may not be able to deal with your request immediately without first analysing it and reliably identifying you;
You can send your request to us at our World Headquarters (to the attention of the Data Protection Officer) via post in a sealed envelope or use our Contact Us Form;
Your request should contain a detailed, accurate description of the data you want access to;
You must provide a copy of an identification document to confirm your identity, for example, an ID card or passport. The document should contain an identification number, country of issue, period of validity, your name, address and date of birth;
Any other information contained in the copy of the identification document such as a photo or any personal characteristics, may be blacked out;
Our use of the information on your identification document is strictly limited: the information will only be used to verify your identity and will not be stored for longer than needed for this purpose;
In principle, we will not accept other means of assuring your identity. Should you wish to propose alternatives, we will assess their adequacy on a case-by-case basis;
This statement provides information on how we deal with your personal data when handling a written request from you.
This policy is subject to change without notice.